Here's what some of our customers have to say about Sugarloaf Ambulance/Rescue Vehicles.

“Keith and Ron from Sugarloaf, along with their service department provide excellent service. They understand our needs and endeavor to ensure we are completely satisfied.

Joseph Lombardo                                                                    Salesman:Keith Stuart 

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Very Impressed with A-2. Everything went wee and we are enjoying the new truck. As I said at the factory, I was very impressed with your staff and detail to quality! Can’t wait to order another one.

Chris Sasner                                                                              Salesman:Ron Morin 

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This is our third PL Ambulance purchased by us while I have been Chief. Ron Morin’s service, technical knowledge, customer care ethic is legendary.

Jaye Vilchock                                                                            Salesman:Ron Morin 

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“Ron Morin and his team were great pre-purchase, during the purchase, and post-purchase. Best customer service.”

Town of Buckfield                                                                      Salesman:Ron Morin 

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Customer service is one of the primary drivers in our purchasing decisions. We are very pleased with the service provided by Ron, Justin, and the entire PL team

Paul Haas-Chief                                                                         Salesman:Ron Morin 

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Franklin (NH) Fire Dept.

Sugarloaf   Ambulance (Ron Morin) is the #1 reason for choosing PL. We are also very   impressed with the overall quality. Proud to be in the PL family!

Kevin   LaChapelle
 Fire Chief

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Searsport (ME) Ambulance

Ron, I felt the need to express why we are going with you   on our new rig purchase, and its not as simple as one reason. You really   spent time working with us to simplify the bid process and explained   everything to us. You knowledge base is truly unmatched.

Your quote was so simple to understand, even our selectmen   understood it! And simply put, we have heard no negative feedback from any   other ambulance service about you!

Thank you, Ron Morin, for being as dedicated to serving   your customers and prospective customers.
 

Terry Cook Jr.

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Orono (ME) Fire Rescue

We   purchased a brand new PL Custom in 2007. We love it. This year we bought a   Demo that Ron had and we love that one also. Ron is a great salesman and a   great guy. You guys have a great product and warranty.

Buddy Webb
 Fire Chief

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Brunswick (ME) Fire Dept

This is   our 5th PL Custom. PL is all about Quality and the customer service we get   from Sugarloaf is Top of the Line.

Ken   Brillant
 Fire Chief

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South Berwick (ME) Rescue

Ron and   his staff were very helpful during the entire process. Answered all of our   questions and provided all information in a very timely manner.

Bill   Reichert
 Chief

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Old Town (ME) Fire Dept.

Ron & Justin   are by far the best team around; their service is top notch and quick. We   appreciate their efforts to keep our vehicles on the road with little   downtime.

Adam   Martell
 Firefighter

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Epping (NH)

PL Custom   is by far a superior product when comparing apples to apples with other   brands.

Bruce   Chapman
Deputy Chief

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Scarborough (ME) Fire Dept.

I have personally known Ron Morin for several years and he   is one of the most honest and sincere sales reps that I have had the pleasure   of working with. He is a man of his word, and his warranty service is second   to none.

We have   [purchased 12 PL ambulance] since 2000. We are a fairly busy department   responding to approximately 2,500 EMS calls per year from two stations. We   run two primary units with full time paramedics 24/7 and have a third   identical ambulance that is used by a call company and serves as a spare when   one of the primary trucks is undergoing routine maintenance and repairs,   Ron’s crew has been responsive and their workmanship and attention to detail   are exceptional.

In 2005 we   started working on the design and specifications for our first new heavy   rescue apparatus. Over a period of two years we worked with various dealers   and manufacturers to design an apparatus that would suit our needs well into   the future. When the bids were opened we were pleased that Rescue 1 won our   contract. We placed the unit in service in 2007 and have been extremely   happy. Designing a heavy rescue takes a tremendous amount of pre-planning,   and space utilization is a key component. The   engineers and sales staff at [Rescue 1] were extremely helpful and spent as   much time as was needed to make sure we got the end product we wanted.

When I led   the final inspection trip to the Rescue 1 factory for the custom tool   mounting on our new truck just prior to delivery, Ron Morin brought the   entire crew that worked on our truck over to meet our members to show them   the level of personal pride they put into building our truck. During that   time I took the opportunity to tell each and every one of them that in my 26   years of service on the truck committee I had never been through such a   painless process and how pleased I was with the final product. From planning   and design to final finish the entire organization works with one goal in   mind, and that is complete customer satisfaction.

I would   not hesitate to recommend PL Custom, Rescue 1, and Sugarloaf Ambulance/Rescue   Vehicles for your next purchase.

B. Michael   Thurlow
Fire Chief

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NorthStar (ME) EMS

NorthStar EMS and Franklin Memorial Hospital have been   purchasing and remounting ambulances through Ron Morin and PL Custom [since   1995]. The services that were taken over by Franklin Memorial Hospital had   been using PL trucks for several years before that, some for as long as 25-30   years. Over this time, we estimate that we have taken delivery of well over   [30] Type III new ambulances or remounts manufactured by PL Custom.   Periodically we have gone out for other bids but always find that Ron and PL   have the best overall deal. All of our ambulances are PL Custom trucks.

During our   relationship we have found Ron Morin and PL Custom to be dependable,   thorough, honest, and manufacturing quality equipment. They have been willing   to work with us on the details, change orders as needed, and deliver on time.   They have stood by their warranties (when infrequently needed). Their   customer service is excellent. Whenever issues have come up, they work hard   to make it right for the customer.

David B.   Robie
Executive Director

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Delta   (ME) Ambulance

I have   known and bought ambulances for [over 20] years from Ron Morin dba Sugarloaf   Ambulance/Rescue Vehicles. I have purchased several vehicles from Ron all of   them PL CUSTOMS. During that time Ron has stood by his word, delivering   “Fanatical Customer Service; Practiced Every Single Day.” Ron used to do the   warranty work, now he has 3 factory trained technicians and two service   vehicles. They come to you bringing many years of experience and 90% of the   time the necessary parts to put your unit back on the street. There is   service after the sale. Ron has learned over the years to help you build what   you asked for as well as what you need. There is a big difference between the   two. Ron and PL Custom have been leaders in the industry trying to keep   patients and paramedics safe. PL designed and built the 3 step side entry   system, eliminating that horrible 2 step entry. The PL product is second to none.

Paul D.   Thompson
Operations Coordinator

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Town of Sanford (ME) Fire Dept

I realize   that in smaller businesses the owners do things for the customers that bigger   companies are unable or unwilling to do. This usually centers on a business   decision and dollars and cents. I realize that over the years the Sanford   Fire Department had purchased a few ambulances from your company and a good   business person would provide good service to their customer.

One   Thanksgiving eve the Sanford Fire Department had an incident that severely   contaminated (biologically) one of our rescues. The vehicle was placed out of   service and extensive decon was started. This involved the actual disassembly   of some of the components inside the patient compartment. We started doing   things and taking apart items that were beyond what we might or should have   been doing to support decon. Recognizing this, we put a call in to your   company. Now, knowing it was Thanksgiving Day before we started this project,   we thought that we would have to go through the holiday period without that   vehicle. Surprisingly you told us that you would be right down to assist,   allowing for travel time of course. Upon your arrival you assisted us with   the disassembly and reassembly of components needed to decon the vehicle and   we were back in service in several hours.

Customers   certainly benefit from long term relationships like the one we enjoy with   you, but I truly feel that the service and commitment exhibited that day goes   above and beyond. It would be great for you to travel to Sanford to assist   with the decon on a regular day, but to put aside your Thanksgiving Day plans   and travel to help us is remarkable service. I talk with many departments in   my travels and tell of this service and it makes me thankful that we’re a   customer.

Thank you   for the great service and I look forward to more of the same in the future.

Jeff Rowe
Chief of Department